Grow your moving business

The customer pays when they book, and MoovSource holds the money. After you mark the job delivered, the customer has 48 hours to confirm or report a problem. If they confirm, your share is sent to your Stripe account right away; if they say nothing, it's released automatically after 48 hours (our daily check can add up to a day).

From there, Stripe deposits it into your bank account on its normal schedule — typically a couple of business days. The first payout on a brand-new Stripe account can take longer while Stripe gets to know you. If a customer reports a problem, your payout waits for our decision (see below).

A commission of 12% of each completed booking, taken out of what you receive — nothing is added to the customer's price. There's no signup fee, no monthly fee and no charge for leads you don't book.

On a $500 job you keep $440. Featured ($29/mo) lowers the commission to 8% (you'd keep $460 on that job), adds a Featured badge, and gives you a modest boost in search results while you're in good standing (a 4.0+ rating and few disputes). The lower commission alone covers the subscription once you book a few jobs a month.

You apply with your business details, and we check them by hand — including your federal USDOT registration and insurance. We review applications within 2 business days and email you the moment it's decided. Once you're approved, you connect your payout account with Stripe (about 5 minutes), and then customers can find and book you.

• Your legal business name and type (a sole proprietor is welcome — you don't need an LLC).
• Your address, phone, and the kinds of moves you do.
• A USDOT number if you cross state lines (and an MC number if your operation requires one).
• Proof of commercial insurance: provider, policy details, and your certificate of insurance.
• Your moving license, where your state requires one (optional, but applications with it are reviewed faster).
• Later, for payouts: Stripe asks for your business details and a bank account or debit card.

Customers can cancel free until 48 hours before the move. After that they pay a fee that goes to you for the reserved day: 15% from 24–48 hours before, and 40% under 24 hours. If you cancel, the customer is refunded in full and you get nothing — so block days you can't work in advance.

Customers can report damage or a missing item with photos within 48 hours of delivery — and damage or missing items for up to 14 days after delivery. Your payout is held and you're emailed straight away. You have 48 hours to give your side and add photos, and we decide within 3 business days — in your favor, the customer's, or a split.

Read how claims work.

• File the pickup condition report with photos before you load — it's required, and it's your proof of what you were handed.
• Add photos at drop-off (required for boats, vehicles and heavy specialty items) and ask the customer to look everything over before the crew leaves.
• Note anything you couldn't inspect (wrapped, boxed or assembled items) on the report.
• Reply to claims quickly with photos — it's the strongest thing you can do.

Yes. Add vacations, holidays or truck-in-the-shop days under Days off in your dashboard. Customers can't book a blocked day, and you'll show lower in results for anyone who wants it. Jobs you've already booked aren't affected.

Either side can propose a new date from the booking. The other side accepts or declines, and nothing changes until they do — no fee for anyone. You can also message the customer from the booking once they've paid.

• Add photos and a short bio — customers read your page before they choose.
• Answer quote requests quickly; slow replies lower where you appear in results.
• Keep your days-off calendar current so you only get requests you can take.
• Thank customers and respond to reviews — your reply shows publicly under the review.

Email support@moovsource.com or use the chat at the bottom of any page.