Privacy Policy
Last updated October 2026
What we collect
To get you a quote and get your move booked, we collect: your email, pickup/drop-off addresses (street, city, state and ZIP), what you're moving and when, and payment details (handled directly by Stripe — MoovSource never stores your card number). If you're a moving company, we also collect your business details, licensing and insurance documentation, and your Stripe Connect payout information. For every booking we also keep a record to resolve disputes fairly: your confirmation of your items' condition at checkout (with the time), the IP address and device you booked from, a fingerprint of the card used (not the card number), and the photos, condition reports and messages exchanged on the booking.
How it's used
Your move details are shared with the companies you request a quote from — and only those companies, not the whole marketplace. Your email is used to send booking confirmations, delivery-review prompts, and dispute updates, and is never shown to a moving company. Your phone number is optional: we only ask for it after you book, and if you choose to share it, only the company you booked can see it, until the move is done. We don't sell your information, and we don't use it for advertising.
Who we share it with
MoovSource runs on a small set of infrastructure providers, each of which processes data on our behalf under their own security practices: Stripe (payments and payouts), Supabase (our database and file storage — including license/insurance documents, kept private and only accessible to MoovSource), and Resend (transactional email delivery). We don't share your data with anyone beyond what's needed to run the service — most notably, the moving company you request a quote from, limited to what they need to do the job.
What we don't do
We don't sell personal data, run third-party ad trackers, or share your contact information with a moving company you haven't requested a quote from.
Your choices
You can change your email, password and phone, and delete your account, yourself from the Account page — or email us at the address below. Deleting removes your profile, phone number and quote requests; records of completed bookings stay, without your name or email, because they're needed for payments, refunds and dispute or tax records. Messages between you and a mover are kept with the booking they belong to for the same reason. Text-message updates are off unless you turn them on, and you can stop them any time by replying STOP or from the Account page — we only text about your own moves, never marketing.
Contact
Questions or a deletion request can be sent to privacy@moovsource.com.